FREE GLOBAL SHIPPING ON ALL ORDERS OVER $150

HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP?

OUR WAREHOUSE SHIPS MONDAY - FRIDAY 8.30 AM - 5.30PM DIRECT FROM BALI, INDONESIA. ORDERS MADE BEFORE 12PM WILL SHIP ON THE SAME DAY. ORDERS PLACED AFTER 12PM WILL SHIP NEXT DAY. FOR PUBLIC HOLIDAYS PLEASE ADD ONE DAY TO THE SHIPPING TIME.

WHAT SHIPPING COMPANY DO YOU USE?

WE USE DHL EXPRESS FOR ALL OF OUR INTERNATIONAL SHIPPING. OCCASSIONLY A THIRD PARTY SHIPPER IS REQUIRED IN AREAS WHERE DHL IS NOT AVAILABLE OR REMOTE LOCATIONS, HOWEVER YOUR SHIPMENT WILL STILL BE ABLE TO BE TRACKED THROUGH OUR ONLINE PORTAL.

HOW LONG WILL IT TAKE MY ORDER TO ARRIVE?

PLEASE ALLOW 2-3 DAYS FOR YOUR ORDER TO ARRIVE, SOMETIMES ORDERS DO ARRIVE FASTER THAN THIS, HOWEVER THE NORM IS 2-3 DAYS. PLEASE ALLOW AN EXTRA 1-2 DAYS DURING HOLIDAY PERIODS OR IF YOU ARE LOCATED IN A REMOTE LOCATION.

WHAT ABOUT DUTIES AND CUSTOMS?

PRICES DO NOT INCLUDE DUTIES OR TAXES. THESE ARE THE RESPONSIBILITY OF THE CUSTOMER. PLEASE CHECK YOUR RELEVANT COUNTRY TAX OR CUSTOMS WEBSITE FOR FURTHER INFORMATION ON APPLICABLE DUTIES IN YOUR AREA.

CAN I CHANGE OR CANCEL MY ORDER?

ONCE AN ORDER HAS BEEN PLACED IT CANNOT BE CHANGED OR CANCELLED AND ORDERS WILL NOT BE REFUNDED FOR ORDERS THAT ARE NOT ACCEPTED ON DELIVERY.

CAN I EXCHANGE OR RETURN MY ORDER?

SALLE swim offers exchanges on full priced items purchases only. WE DO NOT ACCEPT RETURNS/REFUNDS. FOR ITEMS THAT ARE ON SALE OR USING A DISCOUNT CODE -  All Sales are FINAL - EXCHANGES WILL NOT BE ACCEPTED. 


PLEASE CHECK OUR SIZE GUIDE PRIOR TO PLACING YOUR ORDER TO ENSURE YOU PURCHASE THE CORRECT SIZE AND COLOUR. SHOULD YOU NEED TO EXCHANGE YOUR PURCHASE, PLEASE ENSURE RETURNS ARE MADE WITHIN 7 DAYS OF RECEIVING YOUR GOODS. RETURNED MERCHANDISE MUST BE IN ORIGINAL CONDITION, MUST NOT HAVE BEEN WORN OR WASHED AND WITH ALL TAGS AND HYGIENE SEALS ATTACHED.  


IF YOU WISH TO EXCHANGE YOUR ITEM PLEASE CONTACT US AT HELLO@SALLESWIM.COM AND QUOTE YOUR ORDER NUMBER AND OUR CUSTOMER SERVICE TEAM WILL GET BACK TO YOU WITH DETAILS OF AUTHORISATION NUMBER AND SHIPPING DETAILS FOR THE ITEM/S TO BE RETURNED. 


ONCE YOU HAVE RECEIVED THESE RETURN DETAILS PLEASE ENSURE ITEMS ARE RETURNED IN THEIR ORIGINAL PACKAGING. ONCE RECEIVED ITEMS WILL BE CHECKED TO ENSURE THEY HAVE BEEN RETURNED IN THEIR ORIGINAL CONDITION AS STATED ABOVE. ANY ITEMS RECEIVED OUTSIDE 14 DAYS MAY BE REJECTED.


THE COST OF SHIPPING BOTH WAYS IS THE RESPONSIBILITY OF THE CUSTOMER AND SALLE SWIM IS NOT RESPONSIBLE FOR ANY ITEMS LOST IN TRANSIT. WE RECOMMEND YOU SEND YOUR ITEM WITH TRACKING AND INSURANCE. 


If you received a faulty or damaged item from our online store, PLEASE CONTACT OUR CUSTOMER SERVICE TEAM WITH YOUR ORDER NUMBER AND DETAILS OR ANY SUCH FAULT AND YOU WILL RECEIVE RETURN DETAILS BY RETURN EMAIL.



HOW CAN I TRACK MY ORDER?

TO TRACK YOUR ORDER CLICK HERE

OH NO I THINK MY ORDER IS LOST!

IN THE FIRST INSTANCE PLEASE TRACK YOUR PACKAGE ONLINE AT DHL.COM OR CONTACT THE DHL CUSTOMER SERVICE CENTRE IN YOUR AREA AND PROVIDE THEM WITH THE TRACKING NUMBER THAT WAS GIVEN TO YOU. IF YOU ARE UNSURE OF THIS NUMBER PLEASE LOG INTO YOUR ORDER VIA OUR WEBSITE WHERE YOU WILL FIND YOUR TRACKING NUMBER.

SIZE GUIDE